Getting Started
How do I start setting up my Axisel store?
Start by preparing your business details, products, store structure, checkout requirements, delivery rules, and launch checklist.
#setup#launch#store
Axisel Help Center
Help when you need clarity.
Search Axisel help topics, browse setup and operations support, or contact our team for guidance with your store, products, orders, payments, delivery, AI tools, and account.
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Support by Axisel Digital Solutions SARL.
Browse by topic
Browse by topic.
Find the right help for setting up your store, managing products, handling orders, connecting payments, organizing delivery, using AI tools, and managing your Axisel account.
Popular help topics12
AI Website Builder
Can I build and edit my website without a developer?
Yes. Axisel is designed to help non-technical users build, edit, manage, and launch professional ecommerce websites with AI-assisted tools.
#AI builder#website builder#no-code
Products & Catalog
How do I add products and variants?
Organize product names, descriptions, prices, images, variants, categories, collections, and inventory information.
#products#catalog#variants
Orders & Inventory
How do orders work inside Axisel?
Orders should be managed through clear statuses, customer details, payment status, delivery information, and fulfillment progress.
#orders#fulfillment#status
Payments & Checkout
How do payments work on Axisel?
Axisel is built to support merchant payment setup. Businesses should be able to connect available payment options and communicate checkout expectations clearly.
#payments#checkout#gateways
Payments & Checkout
Can I support cash-on-delivery?
Cash-on-delivery can be part of local commerce workflows when communicated clearly through checkout, delivery rules, and order confirmation.
#cash on delivery#COD#Lebanon
Delivery & Fulfillment
How do I manage delivery and shipping?
Set delivery zones, fees, estimated timelines, customer instructions, and fulfillment rules to reduce confusion after checkout.
#delivery#shipping#fulfillment
Creator Studio
What is Creator Studio used for?
Creator Studio helps businesses create product, banner, and campaign visuals using plan-based image allowances and optional add-ons.
#Creator Studio#images#campaigns
AI Website Builder
How does the AI website builder work?
Axisel’s AI-assisted builder helps users generate, edit, and refine website sections, copy, layouts, and storefront direction using controlled AI credits or tokens.
#AI#AI credits#website builder
POS & Retail
How does POS connect with online selling?
POS helps connect offline sales with inventory, orders, and retail operations so businesses can manage online and physical selling more clearly.
#POS#retail#inventory
Support & Onboarding
How do I get help during onboarding?
Axisel can support businesses through onboarding, store setup guidance, account management add-ons, and support workflows depending on the plan or service.
#onboarding#support#account management
Account & Billing
How do subscriptions and AI credits work?
Axisel plans include access based on the selected subscription. AI builder and Creator Studio usage should follow controlled allowances, credits, or add-ons.
#billing#subscription#AI credits
Frequently asked
Frequently asked questions.
Quick answers to the questions merchants ask most about Axisel positioning, AI usage, payments, delivery, and POS.
10 of 10 matching your filters.
- 01Is Axisel only a website builder?
No. Axisel is a commerce solution for businesses and an AI website builder. It is designed to support storefronts, products, inventory, orders, payments, delivery, analytics, campaigns, support, Creator Studio, POS, and AI-assisted website building.
- 02Do I need development experience to use Axisel?
No. Axisel is designed so users without development or technical experience can build, edit, manage, and launch a professional ecommerce website more easily.
- 03Does Axisel include AI website building?
Yes. Axisel includes AI-assisted website building to help users create, edit, and refine storefronts, pages, sections, copy, and layouts. AI usage should be controlled through included allowances, credits, or tokens depending on the plan.
- 04Is AI usage unlimited?
No. AI usage should not be presented as unlimited. Axisel should use controlled AI allowances, credits, or tokens based on the selected plan or add-on.
- 05Does Creator Studio include unlimited image generation?
No. Creator Studio should use plan-based image allowances with optional paid packs or add-ons for extra usage.
- 06Can Axisel support payments?
Axisel is designed to help businesses connect and manage payment options for their own stores. Payment availability can depend on supported providers, merchant setup, and country-specific requirements.
- 07Can Axisel support delivery and shipping?
Yes. Axisel should help merchants organize delivery zones, fees, timelines, fulfillment steps, and customer communication.
- 08Can I use Axisel if I currently sell through Instagram?
Yes. Axisel can help businesses move from manual social selling to a structured storefront with product pages, checkout, customer records, orders, delivery, and analytics.
- 09Does Axisel include POS?
Yes. POS is part of the Axisel commerce foundation and should be included in the platform positioning where relevant.
- 10How do I contact Axisel support?
Use the support/contact section on this page, or go to the contact page to send your request.
Still need help?
Still need help?
Send us your question and our team will help you with setup, storefront, products, orders, payments, delivery, AI tools, or your account.
General support
For questions about your Axisel account, store setup, or daily usage.
Contact supportOnboarding help
For businesses that need help launching, structuring products, or preparing their store.
Request onboarding helpSales and demo
For businesses that want to understand plans, features, pricing, or book a walkthrough.
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Built to keep going
Get the clarity you need to keep building.
Whether you are launching your first store, managing daily operations, or growing with AI-assisted tools, Axisel is built to help your business move with more structure.